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Terms and Conditions


Acceptance of the terms and conditions is taken to be given when you purchase from Braille Signs online so please read them carefully before ordering.

The website ‘www.brailletactile.co.uk’ is owned and operated by Braille Signs Audio Visual Accessibility Solutions Limited, trading as ‘Braille Signs’. We are a company registered in Ireland (company number 476603) and our address for correspondence is: 18 Killenard Lodge, Killenard, Co.Laois, Ireland.

In these Terms & Conditions ‘We’ , ‘Us’ and ‘Our’ refers to Braille Signs , ‘You’ and ‘Your’ refers to the person using the website

Changes to Terms and Conditions:

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the Braille Signs website after changes are made means that you agree to be bound by such changes.

Acceptance of Order:

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Products:

  • Product Description:

While we have done our best to accurately portray the signs we sell, some colours may vary slightly due to the nature of viewing over the computer. Colour references are available if required.

  • Problems filling your order:

If we are unable to dispatch your goods within the normal time stated either because the item is not in stock, or for any other reason, we will always endeavour to let you know as soon as possible of the delay. We will give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock.

Correct Details Entered:

It is your responsibility to ensure all details entered are correct. This especially applies to quantities ordered and addresses provided. If an address is incorrectly entered and your goods are signed for by another party at that address Braille Signs cannot be held responsible for any loss you incur as a result.

Delivery
:
We will normally dispatch your order within 1-3 working days Delivery schedule and charges are shown in the Delivery page. If your country is not listed, please contact us and we will see if we can arrange delivery.

Returns:

Returns are at the discretion of Braille Signs. Contact us within 24hrs of receipt of goods if you need to make a return. In the case of a return being accepted you will need a return number from us and will need to reference that when sending your goods back. All costs associated with a return will be for your cost except for in the case where a mistake has been made by us. Goods should in the same condition and packaged to the same standard as when received.

Complaints procedure: 
We aim to respond to complaints within five working days. Please email us at info@brailletactile.co.uk or call us on +353 (0)57 864 7287. If we cannot resolve your complaint immediately we will tell you how long we expect it will take and keep you fully informed throughout the process. 


Privacy policy:
Braille Signs Audio Visual Accessibility Solutions Ltd. T/A ‘Braille Signs’  is committed to protecting your privacy, and does not disclose buyers' information to third parties whatsoever. 

Security policy:
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.

It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

 

Please Remember ……… There are real people behind these emails and telephone numbers and we will endeavour to help you at all times so do ask if there is anything you are unsure about.


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